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Customer Service Representative
2 weeks ago
Contract to Hire
Draper, Utah, US

Job Description

Onsite role / fully vaccinated candidates only

Hours: Training will be M-F 7 am- 3:30 pm MT for 3 weeks.  

Each candidate must have perfect attendance or they will face termination.  

The Hours remain the same after training, M-F 7 am-3:30 pm.  

No weekend or night shifts! 

  • Candidates should possess a high level of professionalism and customer service skills.  
  • This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, HSA’s,  card activation, application status, Treasury guidelines and regulations, and internal procedures.  
  • This role requires great people skills as individuals work to help solve customer issues. 

Ideal Candidate – who to look for: 

  • Retail/fast food employee 
  • People who have been in a call center like Convergys with good job tenure (can be senior candidates) 
  • Entry-level banking experience (bank tellers) 
  • Anyone who deals with customers face to face 

Primary Responsibilities: 

  • Taking inbound calls from consumers 
  • This is a call center role, they’ll come input their headsets on and take calls all day (40-50 calls a day – average 6-minute calls) 
  • Handling and researching issues over the phone 
  • Utilizing the computer database to verify and document information 

Main Responsibilities of Call Reps: 

  • Providing customer service on spending accounts 
  • Educate customers on account 
  • Benefits of account 
  • When and how to use the funds in the account 
  • They’re an online bank so understanding website 
  • Navigating website 
  • Registration 
  • Enrolling or signing onto a website 
  • Understanding online banking 
  • How to navigate a bank website in general 
  • Helping customers with tax forms in general 
  • Updating accounts with general demographic information 

Required Qualifications: 

  • An education level of at least a High School Diploma or GED 
  • Authorization to work in the United States 
  • Available to work 40 hours per week anytime within the operating hours of the site 
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer 
  • system applications  

Soft Skills: 

  • Ability to navigate a computer while on the phone 
  • Ability to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each product 
  • Ability to remain focused and productive each day though tasks may be repetitive 

Physical Requirements and Work Environment: 

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity. 

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Job Requirements

call center, cashier, retail, fast food, customer face to face

 

Job Code: 50234807

Reach Out to a Recruiter

Recruiter MD Suhail
Email
Phone +19738057493